Live Chat
For a quick answer, this is good; you can send multiple questions at once, and the support agent sees them directly
Frequently asked questions from ace360 Help are quickly solved here
ace360 Support's small but useful statistics
4.3
Average rating out of 5
68,452
Total reviews
219K+
Active users
99.8%
Uptime
ace360 Support's promised response time
Many only show the contact address here; the first response and resolution targets are clear, so you can understand in advance how long each channel may take
Channel
Live Chat
Initial response
Within 5 minutes
Resolution target
Within 30 minutes
Usage
Urgent account questions
Channel
Email support
Initial response
Within 1 business day
Resolution target
Within 24 hours
Usage
Document and verification
Channel
Help Center ticket
Initial response
Within 2 hours
Resolution target
Within 12 hours
Usage
Detailed complaint
Channel
Social inbox
Initial response
Within 30 minutes
Resolution target
Within 4 hours
Usage
Quick FAQs
How we measure response time
Each ticket in ace360 Contact gets a separate timestamp, so the first reply and final resolution can be seen together
Dhaka, Chittagong, and Sylhet users receive service under the same rules; questions about bKash, Nagad, Rocket are checked first, then answered; this approach keeps the workflow fast
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1. Submit a request
For small issues, use live chat; for complex ones, open a ticket
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2. The department is assigned
Account, app, or payment-related issues go to the right team, so no back-and-forth time is wasted
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3. Answer and follow-up
The first answer arrives at the scheduled time; if needed, a follow-up is provided
Communication channels and how to use them
Email support
If there are screenshots, receipts, or incorrect information, email support provides a convenient written trail for later review
This channel is comfortable for long explanations
Help Center
General rules, steps, and solutions in one place; easier to find in 3 steps
Help Center Guide If you see the answer first, wait time decreases
What users say about response speed
Live chat gets answer in 5 minutes
Rafi Dhaka
Ticket status is visible when opened
Sumaiya Chittagong
Found a separate guide for bKash questions
Nafis Rajshahi
I get an earlier answer from the Help Center
Tahmina Sylhet
ace360 Support questions
How fast are replies from ace360 Support?
Live chat replies within 5 minutes; email usually first reply within 1 business day
What information should be ready for ace360 Contact?
User ID, a brief description, and screenshots; this helps the team quickly see where the issue is
Can ace360 Help solve it yourself first?
Yes, for small questions, first check the Help Center; many common answers are already arranged there